Refund Policy

1. Returns and Refunds

We want you to be completely satisfied with your purchase from AnCandles. If for any reason you are not entirely happy with your candles, we are here to help.

2. Eligibility for Refunds

• Damaged Items: If you receive a damaged or defective candle, please contact us within [3] days of receiving the product. We may ask for photographic evidence of the damage.

• Incorrect Orders: If you receive an incorrect candle or scent that does not match your order, please notify us within [3] days of receiving the product.

3. Conditions for Refunds

To be eligible for a refund, candles must be unused, in their original packaging, and in the same condition that you received them. We reserve the right to refuse a refund if these conditions are not met.

4. Refund Process

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within [5-7] days.

5. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Contact Us

If you have any questions about our refund policy, please contact us at ancandles@gmail.com