Return Policy

1. Returns and Exchanges:

We want you to be completely satisfied with your purchase from AnCandles. If for any reason you are not, we offer returns and exchanges within [3] days of receiving your order.

2. Eligibility:

To be eligible for a return or exchange, items must be unused, in the same condition that you received them, and in their original packaging.

3. Non-returnable Items:

Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

4. Return Process:

To initiate a return or exchange, please contact our customer service team at ancandles@gmail.com within [3] days of receiving your order. We will provide you with a return authorization and instructions.

5. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Refunds will be processed promptly, and a credit will automatically be applied to your original method of payment.

6. Shipping Costs:

Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or the item arrived damaged or defective.

7. Damaged or Defective Items:

If your order arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as soon as possible.

8. Contact Us:

If you have any questions about our return policy, please contact our customer service team at ancandles@gmail.com .We’re here to assist you.