FAQS

What are your candles made of?

Our candles are crafted from a premium soy wax blend and high-quality fragrance oils to ensure a clean, long-lasting burn.

How long do your candles burn?

Our 350g candles burn for approximately 65-70 hours with proper care.

Do you offer different candle sizes or styles?

Yes, we offer a variety of candle sizes and scents to cater to different preferences and needs. Whether you’re looking for a smaller candle to add ambiance to your space or a larger centerpiece for a special occasion, we have options available. Our range also includes a diverse selection of scents inspired by nature, ensuring there’s something for everyone to enjoy. Feel free to explore our collection or ask our team for recommendations tailored to your preferences!

What is the best way to care for and maintain my candles?

To maximise the life of your candles, trim the wick to 7mm before each use to ensure an even wax pool during burning. Store in a cool, dry place away from direct sunlight.

What is the estimated delivery time for orders?

Do you offer expedited shipping options?

Yes, we offer expedited shipping options for customers who need their orders to arrive faster. Please contact us directly to discuss expedited shipping rates and timelines.

Can I order custom-made candles?

Yes we offer custom-made candles to suit your preferences. Whether you have specific scent combinations, sizes, or designs in mind, we can work with you to create a personalized product. Please reach out to discuss your customization requirements.

How can I place an order for a custom product?

To place an order for a custom product, please contact our customer service team or visit our website to fill out a custom order request form. Provide details such as scent preferences, size specifications, and any other customization options you desire. We’ll work closely with you to create a candle that meets your exact specifications.

Do you offer international shipping?

Yes, we offer both domestic and international shipping options. Whether you’re located locally or abroad, we’re committed to delivering our handmade nature candles to your doorstep. Our international shipping service ensures that customers around the globe can enjoy our products. Feel free to place your order with confidence, knowing that we’ll handle the logistics to get your candles to you, no matter where you are.

What is your return policy for candles?

We offer a 7 day return policy for damaged items. Please refer to our Returns Policy page for more information.