1. How do I know my order has been received by Ancandles?

Once you “Place Order” & make payment you will receive a confirmation email to the email address you supplied with your order (please also check your spam/junk folder). If you do not receive a confirmation email within 2 hours of placing your order, please contact: ancandles@gmail.com

2. What is the cost of shipping?

Free Shipping on orders over $125.00*.

Shipping is determined by the weight of the order. This is calculated in the checkout.

We ship with both Direct Freight and Australia Post. You will have a choice of courier at checkout.

3. Who will deliver my order?

We use Direct Freight (express courier service) & Australia Post to deliver all our orders.

4. Will I need to sign for my delivery?

Please contact us at hello@scentmethod.com if you need to request authority to leave with Direct Freight. If you miss a delivery you will be contacted by Direct Freight to arrange redelivery. We strongly suggest using a delivery address with someone readily available to accept the parcel (like a workplace address).

5. How long will it take to receive my order?

3 – 5 business days for delivery to: NSW, VIC, ACT

5 – 8 business days for delivery to: SA, NT, QLD, TAS

8 – 10 business days for delivery to: WA

**There may be minor delays with delivery due to the current COVID-19 lockdowns**

*Please note, during sale periods processing times may experience delays due to increased order volumes. Our delivery times are estimates only.

6. How do I know my order has been dispatched and will I be able to track it?

When your order has been dispatched you will receive a confirmation email with a tracking number so you can check your delivery status at any time.

If you haven’t received a confirmation email or have any questions regarding the delivery of your order, please contact ancandles@gmail.com

7. Can I change my delivery address after I’ve placed my order?

Please contact ancandles@gmail.com immediately.

If your order has not been dispatched, we will do our best to change the delivery address for you.

8. Do you deliver internationally?

Yes, we offer both domestic and international shipping options. Whether you’re located locally or abroad, we’re committed to delivering our handmade nature candles to your doorstep. Our international shipping service ensures that customers around the globe can enjoy our products. Feel free to place your order with confidence, knowing that we’ll handle the logistics to get your candles to you, no matter where you are.